Find answers to common questions about our shipping, sourcing, and operational processes.
Sea freight timelines vary by route. From our China hub to Rotterdam, it typically takes 25-35 days. Trans-atlantic routes take 15-20 days. We provide real-time updates through our tracking system.
Yes, we specialize in LCL consolidation. We group smaller shipments from different clients at our hubs to maximize efficiency and reduce costs for everyone.
Absolutely. Our Douala hub manages a reliable network of trucking partners for regional distribution across Central Africa and beyond.
We have ‘boots on the ground’ in key manufacturing regions. Our teams visit factories, verify licenses, check production capacity, and review historical performance before recommending them to you.
Yes. We coordinate sample collection from multiple suppliers, consolidating them at our hubs before air-freighting them to you for evaluation.
Our sourcing experts handle all technical and financial negotiations to ensure you get the best terms while maintaining quality standards.
You can use our ‘Request a Quote’ form on the website, or contact an advisor directly. Standard quotes are typically prepared within 24 business hours.
Yes. We manage or advise on all necessary documentation for customs entry in our hub regions (China, EU, Cameroon), ensuring compliance with local laws.
We offer flexible terms based on business standing and volume. New clients typically operate on a standard deposit/balance model until a relationship is established.
Our dedicated support team is available to discuss your unique business requirements.
